Join Aperion

Are you a talented individual at the top of your field?  Do you value the customer experience and strive to exceed their expectations?  Do you regularly go the extra mile to eliminate a problem at its source?    If so, we here at Aperion would like to hear from you!

It is no secret; we believe that our employees are our greatest investment, and we show it through our extensive employee benefits, including:

  • Medical Insurance
  • 401K Retirement Program
  • Paid vacations
  • Paid holidays
  • Life insurance
  • Disability insurance
  • Mileage reimbursement
  • Employee equipment purchases

Full-time Positions

Level 1 Technician

Job Summary

Our Level 1 Technicians are responsible for providing technical assistance and training to system users, both internally and externally. Techs are also responsible for making minor hardware and software repairs to workstations.

General Responsibilities

  • Respond to telephone calls, emails, and in-person requests for technical support.
  • Identify, research, and resolve technical problems.
  • Load specified software packages such as operating systems, word processing, or spreadsheet programs onto computers.
  • Use problem management databases and a help desk system.
  • Instruct users in use of equipment, software, and manuals.
  • Document, track, and monitor problems to ensure a timely resolution.
  • Coordinate activities with the help desk, network services, and other information systems groups.
  • Refer major problems to service personnel for resolution.
  • Maintain records of work performed.
  • Work under immediate supervision.

Job Qualifications

  • 1 year vocational training or relevant work experience in computer repair.
  • Knowledgeable with various software programs.

Skills

  • Speaks clearly and persuasively in positive and negative situations.
  • Able to explain problems and solution in business terms.
  • Identifies and resolves problems quickly and efficiently.
  • Exhibits patience and persistence in the face of obstacles.
  • Seeks further education and technical training.
  • Responds well to questions.
  • Gathers and analyzes data skillfully.
  • Writes clearly and informatively.
  • Knows Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Adapts very well to change in the workplace.
  • Punctual
  • Able to pay close attention and work within outlined procedures.
  • Self-managing (little supervision required)

Physical Demands

  • Regularly required to sit for extended periods
  • Regularly required to use hands
  • Ability to lift boxes up to 20 lbs
  • Ability to traverse stairs

Work Environment

  • Office setting, generally quiet with open access to management.
  • Most work can be done remotely from a desk in our office.
Apply now

Level 2 Technician

Job Summary

As a Level 2 Technician, you will regularly be expected to install or remove software on computer systems, diagnose and repair technical issues, and as well as assist in the planning, design, implementation, and management of our customer’s networks. This position may require you to perform on-site visits to our clients’ places of business to complete your tasks.

General Responsibilities

  • Provide services through telephone, email and face-to-face contact
  • Assemble hardware
  • Install or delete software for proper functioning of the supported platform
  • Troubleshoot computer equipment
  • Recover lost or accidentally deleted data

Job Qualifications

  • Two years of experience working on a medium or large-scale networked computing environment or enterprise workstations
  • At least one year serving as the operator or administrator responsible for operating the enterprise, client/server or network and related peripheral equipment

Skills

  • Identifies and resolves problems quickly and efficiently
  • Exhibits high attention to detail
  • Excellent customer service skills required
  • Gathers and analyzes data skillfully
  • Writes clearly and informatively
  • Adapts well to change
  • Analyzes and recovers system when malfunction occurs
  • Monitors security procedures
  • Performs backup recovery and system monitoring
  • Assists customers resolve problems with computer hardware and software
  • Coordinates and schedules work with vendor service providers
  • Monitors hardware and software on LAN/WAN systems
  • Monitors job output, using bureau documentation to ensure proper printing, correct breakdown and accurate delivery of customer files
  • Directs input and output queues, readers, writers, and classes to meet scheduling commitments
  • Maintain records of work performed
  • Documents all new, changing, and malfunctioning jobs related to the hardware and software in an on-line file

Physical Demands

  • Regularly required to sit for extended periods
  • Regularly required to use hands
  • Ability to lift boxes up to 20 lbs
  • Ability to traverse stairs

Work Environment

  • Office setting, generally quiet with open access to management.
  • Some off-site work may be required
Apply now

Aperion Information Technologies, Inc., is an Equal Opportunity Employer. Employment opportunities are based upon one’s qualifications and capabilities to perform the essential functions of a particular job.