Aw, Snap! Something went wrong while displaying this webpage.

This vague notification could be the most irritating message you’ll find while browsing the Internet, due in no small part to the fact that it conveys very little information as to why “something went wrong”. While there are many possible causes, here are the four most common reasons that you are not able to access the content you want to see.

  • You aren't actually connected to the Internet.

    One of the obvious reasons your Internet may not be working could be that you aren’t actually connected to the Internet. Make sure that your network connection is enabled.

    If you are using WiFi, try the following:

    • Make sure that your wireless network is enabled.
    • Make sure you are connected to the correct wireless network.
    • Disconnect from and reconnect to your chosen wireless network. You may need to forget the network before reconnecting.
    • If you have access to the wireless router, turn it off by unplugging the power cable, wait at least 1 minute, and then turn it back on by reconnecting the power cable.
    • If you have access to the modem, turn it off by unplugging the power cable, wait at least 1 minute, and then turn it back on by reconnecting the power cable.

    If you are not using WiFi, try the following:

    • Make sure that your wired network is enabled. This is sometimes labeled as your Local Area Network.
    • Disable the wireless network, leaving the wired network as the only connection option.
    • Disconnect the Ethernet cable from your computer, wait 10 seconds, and then plug it back into the computer.
    • If you have access to the wired router, turn it off by unplugging the power cable, wait at least 1 minute, and then turn it back on by reconnecting the power cable. If you also have a switch in your network, you may need to unplug this as well.
    • If you have access to the modem, turn it off by unplugging the power cable, wait at least 1 minute, and then turn it back on by reconnecting the power cable.
  • Something is stopping the content from loading in your browser.

    So, the Internet connection is okay, the web page you’re visiting is still not loading. All you can see is a moving circle as the browser tries to load the page content. Try the following steps to fix this issue:

    • Clear your browsing history, cookies and cache. See the following instructions on how to do this for the four most popular browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari.
    • Delete and/or fix your bookmarks.
    • Disable hardware acceleration in your browser (Chrome, Firefox, Edge).
    • Update your browser
    • If you have an antivirus program installed, make sure that its firewall isn’t blocking the browser from loading the content.
    • If you are using Google Chrome, disable network prediction.
    • Try changing your DNS server. See these instructions on how to do this. Some popular and reliable free DNS server addresses can be found here.
    • Restart your computer.
  • Your computer is infected with malicious software.

    Your system may be infected by a virus or other malware that is stopping your content from loading. If you don’t have antivirus software installed, then now is a good time to get it. If you already have antivirus software, make sure that it is updated and run a scan on your computer.

  • Your computer's memory is too low.

    When your computer is low on memory (RAM), tasks can get stuck in a traffic jam of sorts. Try hitting CTRL+ALT+DEL and looking at the Task Manager. Your memory usage is shown as a percentage in the third column. If it is close to 100%, then lack of memory is probably the culprit. A short term solution is to close all other open programs, as well as all of the other browser tabs. This will free up some memory for your browser to use. The long term solution is to add more RAM to your computer, or to upgrade your computer entirely to one that starts out with more memory.

Still having trouble?

We can help!

We’re ready to help you! We’re assuming that you’re viewing this on a mobile device or a computer that isn’t experiencing trouble. Give us a call now, and we can help get you back to browsing.

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